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Adviceline01

Contact Number:
0300 1 233 233

Website:
http://www.citizensadvice.co.uk/

Opening Times:
Mon to Friday 9am - 12:30pm 1pm - 4pm

More Info:
The helpline provides a range of general and specialist advice services. Trained advisers can provide advice and information on a wide range of issues – benefits, housing, employment, legal issues, education, immigration, family, health, tax and consumer. Specialist help for people affected by a physical health and disability aged between 18 and 65 and their carers and also advice for people affected by cancer.

Ageni

Contact Number:
0808 808 7575

Website:
http://www.ageni.org.uk/advice

Opening Times:
365 Days a year - Seven days a week. 8am - 7pm

More Info:
The Age NI Advice and Advocacy service helpline offers free, independent and confidential support to older people, their families and carers on a range of issues including welfare benefits, community care, residential and nursing care and housing and health.

Alzheimers

Contact Number:
0300 222 11 22

Website:
http://www.alzheimers.org.uk/

Opening Times:
Monday to Wednesday 9.00am – 8.00pm, Thursday & Friday 9.00am - 5.00pm, Saturday & Sunday 10.00 - 4.00pm

More Info:
We provide information on: Understanding dementia; Treatments; How to get help locally; Maintain independence; Financial & legal matters; Caring for people with dementia; Changes in relationships and behaviour; Community care; Long-stay care. We also provide signposting, support and a listening ear.

Business debtline

Contact Number:
0800 0838 018

Website:
http://www.bdl.org.uk/

Opening Times:
Monday to Friday 9am - 5pm

More Info:
Business Debtline is a free telephone service offering tailored, independent and impartial advice for sole traders, partnerships and Limited Companies. We provide free debt advice and debt solutions for businesses experiencing financial difficulties, whatever the circumstance or situation. Factsheets are accessible online and cover all aspects of business insolvency issues along with step-by-step support on budgeting, debt prioritisation and negotiating repayments with creditors. This advice and information service for businesses in NI is part funded by the Money Advice Trust working in partnership with Advice NI. Contact Business Debtline by Freephone Monday to Friday9.30am-5.30pm on 0800 0838 018 or for more information and to access our factsheets visit www.adviceni.net or www.bdl.org.uk."

Cap

Contact Number:
0800 328 0006

Website:
http://www.capuk.org/

Opening Times:
Monday to Friday 8.30am - 5pm

More Info:
Whether you're feeling the weight of debt, struggling to find work or just need a bit of help budgeting – we're here to help you. We're helping over 38,000 people a year though our free debt help, job clubs and CAP Money courses. How CAP can help with your debt: Home Visit: After you call CAP, a Debt Coach and befriender from the local CAP Debt Centre will visit you in your own home. An Effective Budget: Our trained debt counsellors will work out a realistic budget that prioritises your essential bills. Your local Debt Coach will then visit you again to explain the budget, any options or choices you may have to work your way out of debt, and what payments you will need to make. CAP willl negotiate affordable payments with each creditor and stop unfair interest and charges where possible. Paying your Debts: To help you stick to your budget and repay your debts we will set up a debt management plan for you. Severe Debt: If you are in severe debt, then we can walk you through insolvency options. Debt Free: You will be supported by CAP until you are debt free.

Cause

Contact Number:
0845 60 30 29 1

Website:
http://www.cause.org.uk/

Opening Times:
Monday, Wednesday & Friday: 10 am – 4pm Tuesday & Thursdays: 12pm – 8pm

More Info:
The CAUSE Helpline provides you with access to support and information from our dedicated team of Carer Advocates all who have direct personal experience of supporting a loved one with mental illness. Founded in 1995, CAUSE is a unique peer-led regional charity offering services to families, partners and friends across Northern Ireland caring for a loved one who has experienced serious mental illness. CAUSE is run by carers for carers which gives us an organisation a true peer-led ethos and belief in the power of connecting with other people who have shared similar experiences of caring. Our mission CAUSE provides practical and emotional support to empower families, partners and friends caring for a loved one who has experienced serious mental illness. How CAUSE supports mental health carers – what we offer: One-to-one support and advocacy from a Carer Advocate; Training for carers and professionals; A network of carer support groups across NI; A confidential Helpline for carers; Social opportunities where carers can meet other carers; Ways to engage with policy and service development related to mental health or carer issues. In addition to our general advocacy support service, we also provide dedicated and specialist services for carers with loved ones in the medium secure unit Shannon Clinic and carers of a loved one with personality disorder.

Childline01

Contact Number:
0800 1111

Website:
http://www.childline.org.uk/

Opening Times:
24/7 - 365 days a year

More Info:
ChildLine is the UK's free, 24-hour helpline for children and young people. ChildLine gives children access to confidential support when they need it and ensures all children and young people have someone to turn to. Online 1-2-1 & email service available at www.childline.org.uk

Womens aid

Contact Number:
0808 802 1414

Website:
http://www.womensaidni.org/

Opening Times:
24/7 365 days a year

More Info:
The helpline is open to anyone affected by domestic violence regardless of gender, sexuality, disability, age or ethnicity. If you are experiencing domestic violence, help is at hand. No one deserves to be abused. You are not to blame for the violence or abuse and you do not have to put up with it. If you are being abused, physically, sexually, financially or emotionally, you have choices. Support is available in many forms. You can contact the 24 Hour Domestic & Sexual Violence Helpline - 0808 802 1414. For initial support and to consider the options which are available to you. The helpline is open to all women and men affected by domestic violence. You may not want to leave your relationship at this time. Whether you decide to end the relationship with your partner or not, it is important to look after yourself and get support. Women’s Aid can help you begin to think about how to protect yourself and your children from harm. Remember, you don’t have to be hit to be hurt and you don’t have to leave to get help. 24 Hour Domestic & Sexual Violence Helpline - 0808 802 1414. for initial support and to consider the options which are available to you. The helpline is open to all women and men affected by domestic violence You may not want to leave your relationship at this time. Whether you decide to end the relationship with your partner or not, it is important to look after yourself and get support. Women’s Aid can help you begin to think about how to protect yourself and your children from harm. Remember, you don’t have to be hit to be hurt and you don’t have to leave to get help.

Fpa

Contact Number:
0345 122 8687

Website:
http://www.fpa.org.uk/northern-ireland

Opening Times:
Monday to Friday 9.00am - 5.00pm

More Info:
The Family Planning Association provides a confidential helpline which offers advice across a range of sexual health issues including contraception, and common sexually transmitted infections. They also give details of times and locations of contraceptive sexual health genitourinary (GUM) medicine clinics. The helpline is available to women who want to make an appointment for their Unplanned Pregnancy and Post Abortion Counselling Service which supports women to explore pregnancy choices and issues.

Housingrights01

Contact Number:
028 9024 5640

Website:
http://www.housingadviceni.org/

Opening Times:
Monday to Friday 9.30am - 2.30 pm

More Info:
The Housing Rights Service helpline provides advice and representation to members of the public in relation to issues including homelessness, social tenancies, renting privately, Housing Executive or housing association rent arrears. They also provide mortgage debt and repossession advice and representation at court. The Housing Rights Service also provides training courses and information tools to other advice agencies and advocate for changes in policy, legislation and practice.

Mencap

Contact Number:
0808 808 1111

Website:
http://www.mencap.org.uk/northern-ireland

Opening Times:
Monday to Friday 9am - 5pm

More Info:
Mencap’s independent advice and information service helps people with a learning disability and their families understand their rights and find out about services and activities in their area. They specialise in making sure that their information is accurate, accessible and relevant to people with a learning disability and families throughout their lives. This service is delivered through the website and helpline.

Lifeliine

Contact Number:
0808 808 8000

Website:
http://www.lifelinehelpline.info/

Opening Times:
24/7 365 days a year

More Info:
Calls to Lifeline are answered by qualified counsellors who can provide immediate help and support.  Counsellors are experienced in dealing with suicide, self-harm, trauma, depression and many other issues.

Cara friend

Contact Number:
0808 8000 390

Website:
http://www.cara-friend.org.uk/

Opening Times:
Monday to Friday 1pm - 4pm and Wednesday 6pm-9pm

More Info:
LGB&T Switchboard NI offers a listening ear and support to the Lesbian, Gay, Bisexual and Transgender communities of Northern Ireland to encourage positive mental health. Our service aims to reduce isolation, improve mental health and promote positive acceptance of the service user’s sexual orientation and / or gender. We signpost to relevant internal and external organisation to encourage more involvement within their communities and to make more informed choice with regards to their health and wellbeing.

Nspcc

Contact Number:
0808 800 5000

Website:
http://www.nspcc.org.uk/

Opening Times:
24/7 365 days a year

More Info:
NSPCC Helpline is intended for professionals and members of the public to seek help and advice on child protection issues and to report child protection concerns. The Helpline employs a range of staff from backgrounds in law enforcement, social work, education and health. NSPCC also provides commissioned helpline services including Female Genital Mutilation, Child Sexual Exploitation and Human Trafficking. The Helpline is a free 24/7 service which aims to protect children in NI. Email help@nspcc.org.uk.

Parenting ni

Contact Number:
0808 8010 722

Website:
http://www.parentingni.org/

Opening Times:
Monday to Thursday 9am - 8pm, Friday 9am - 5pm

More Info:
Parents Helpline, Provides support and guidance to parents on parenting issues through a freephone helpline. Parents Counselling: Provides counselling to parents on parenting issues. Parenting Forum; Listens to the needs of parents and works towards ensuring parents views inform policy, practice and public opinion. Parenting Programmes; Provides parenting programmes to groups of parents and workshops for practitioners on a range of topics.

Positive life

Contact Number:
0800 137 437

Website:
http://www.positivelifeni.com/

Opening Times:
Monday to Friday 10am - 4pm

More Info:
Positive Life is NI’s only HIV-specific charity. We provide information, advice and support to all people living with, or affected by, an HIV+ diagnoses in Northern Ireland and the border counties from a confidential and safe space. We offer an holistic approach to managing the realities of living with HIV, including psychological and complementary therapies, drop-in, life-coaching, yoga and art sessions. We also provide practical advice and advocacy services for employment, finance, housing and other issues relevant to our clients. We also have an outreach service offering face to face support to people not able to travel to our centre. Positive Life facilitates groups for men, women, parents & toddlers, and the friends, families & carers of people living with HIV, to meet, talk and socialise. We also offer a confidential Rapid Testing service and Safer Sex packs on request.

Rural support

Contact Number:
0845 606 7 607

Website:
http://www.ruralsupport.org.uk/

Opening Times:
Seven days a week 8am - 11pm - 365 days a year

More Info:
Increasing levels of debt, paper work, health problems, severe weather and changing family circumstances can cause stress and anxiety. We offer a listening and signposting service for farmers and rural families across Northern Ireland. We can provide face to face support, help you source information and advice about business finance and debt, single farm payments, benefits, mental health assistance and many other issues. If you’re feeling worried or stressed and would like to talk to someone in confidence, our trained volunteers are ready to help. All calls are confidential and the helpline operates from 8am to 11pm, seven days a week (voicemail and support options available at all other times). We can support you by: Listening / Visiting / Accompanying / Helping you to find advice / Explaining. When you contact us we will: Listen / Not judge / Keep information confidential / Only do what you want us to do / Agree the next steps with you.

Samaritans

Contact Number:
116 123

Website:
http://www.samaritans.org/

Opening Times:
24/7 - 365 days a year

More Info:
The Samaritans helpline provides a safe space for people to talk when things are getting to them; they do not have to be suicidal. People can be themselves and talk to Samaritans by telephone, face-to-face, email, text message and via letter. The Samaritans’ trained volunteers provide listening support to anyone struggling to cope via the helpline which operates round the clock. They provide outreach support to individuals and vulnerable groups including at public events, in prisons, hospitals, schools and the workplace. Email Jo@samaritans.org.

Sands

Contact Number:
077 4099 3450

Website:
http://www.sandsni.org/

Opening Times:
Monday to Friday 9am - 5pm

More Info:
Providing help and support for parents & anyone affected by the death of a baby, at or shortly after the time of birth.

Simon community

Contact Number:
0800 171 2222

Website:
http://www.simoncommunity.org/

Opening Times:
24/7 - 365 days a year

More Info:
Simon Community Northern Ireland is the leading homelessness charity in Northern Ireland. We operate prevention, accommodation and harm reduction services for people at risk of losing their home or who are already homeless. With a network of 22 hostels from L/Derry to Newry accommodating single persons and families, every year we assist over 3,000 people who are in need. Our helpline received 33,000 calls in 2013 and each year we deliver over 200 prevention talks to schools and community groups.

Moneydebt01

Contact Number:
0808 801 0665

Website:
http://www.adviceni.net

Opening Times:
Monday to Wednesday 9.30am - 3.30pm

More Info:
This is a free, confidential and impartial money and debt advice service for anyone struggling with their finances. It is provided by Advice NI in partnership with the Trussell Trust. The service can provide information and advice on maximising income, assessing the overall financial situation and we can provide tailored solutions. We can also provide a number of self-help guides. The service aims to empower people to take back control of and increase their confidence in dealing with their money matters. Email: debt@adviceni.net

Kinship01

Contact Number:
0800 022 3129

Website:
http://www.kinshipcareni.com/

Opening Times:
Monday to Friday 9.00am - 5.00pm

More Info:
The Caring for Kin Helpline provides free, independent and confidential advice and support to kinship carers throughout Northern Ireland. We have advisors who have specialist knowledge of the issue of kinship care. The 'Caring for Kin' Project aims to ensure that kinship carers have access to the advice, information and support they need, as and when they need it. Kinship carers can contact the helpline for advice on a range of issues, including advice and information on their legal rights and obligations and help and support accessing the financial support they need for the children in their care. Callers to the helpline will also receive information on a range of other support services to kinship carers and their children, including family recreation and training. Several ‘Kin Together' support groups have been established to enable kinship carers to develop new friendships, share experiences and meet other people in the same position as them. Calls to the helpline are free and and our trained advisors will be on hand to provide advice and assistance to kinship carers who are caring for, or considering caring for their family and friends' children.

Pancreaticcancer01

Contact Number:
0808 801 0707

Website:
http://www.pancreaticcancer.org.uk/

Opening Times:
Monday-Friday 10.00-16.00 (except Bank Holidays)

More Info:
Pancreatic Cancer UK is the only national charity fighting pancreatic cancer on all fronts - support, information, campaigning and research. They provide expert, personalised support and information via their Support Line and through a range of publications. They fund innovative research to find the breakthroughs that will change how they understand, diagnose and treat pancreatic cancer. They campaign for change; for better care, treatment and research, and for pancreatic cancer to have the recognition it needs.

Carersni

Contact Number:
028 9043 9843

Website:
http://carersni.org/

Opening Times:
Monday to Thursday 9am - 4pm, Friday 9am - 12.30pm

More Info:
The helpline provides a range of general and specialist advice services for carers. Trained advisers can provide advice and information on a wide range of issues – welfare benefits, community care and carer support.

Taxbenefit

Contact Number:
0800 988 2377

Website:
http://www.adviceni.net/

Opening Times:
Monday, Wednesday and Friday 9am - 5pm Tuesday and Thursday 9am - 7pm

More Info:
The Tax and Benefit Advice Service is supported by HM Revenue and Customs (HMRC) and offers advice and support to members of the public and organisations, across Northern Ireland, struggling with issues relating to HMRC products and services, such as Tax Credits, Child Benefit, Self-Assessment, PAYE, Taxes (direct/indirect), National Insurance Contributions and National Minimum Wage. The advice service is provided through various strands in order to help ensure that the services reach those who need it most. This includes: - • A specialist face to face advice and support service at locations throughout Northern Ireland • A dedicated nationwide Freephone advice and support service • Dedicated email advice and support service • A range of online self-help multi-lingual web resources The service targets particular needs enhanced groups such as people who need help and/or who are experiencing a key life event (for example people entering the workforce, moving in and out of work, preparing for retirement and household breakdown), people who have low levels of literacy, people with poor financial skills, people whose first language is not English, people who have a disability or mental health problems, self-employed and single parent households. The service deals with over 6,000 enquiries per annum and is available throughout Northern Ireland on Freephone 0800 988 2377 or by emailing tax@adviceni.net

Debtadvice01

Contact Number:
0800 028 1881

Website:
www.citizensadvice.org.uk/nireland/Debt-and-money/

Opening Times:
Monday to Friday 9.00am - 8.00pm Saturday 9.30am - 1.00pm

More Info:
Through all 29 frontline Citizens Advice offices across Northern Ireland (locations available on citizensadvice.co.uk) By email debt.advice@citizensadvice.co.uk or Via webchat at www.citizensadvice.org.uk/nireland/Debt-and-money/

Eatingdisorders01

Contact Number:
028 9023 5959

Website:
www.eatingdisordersni.co.uk

Opening Times:
24 hour

More Info:
Eating disorders are serious and complex mental health conditions that can have severe physical and psychological symptoms. EDANI is a dedicated support group for anyone living with or worried about an eating disorder. Our services are available across Northern Ireland. Recovery from an eating disorder is possible!

Welfarechanges01

Contact Number:
0808 802 0020

Website:


Opening Times:
Monday to Friday 9.00am - 5.00pm

More Info:
The independent Welfare Changes Helpline (0808 802 0020) has been launched to offer support to anyone needing help or advice relating to any of the changes to the welfare system. Face to Face across Northern Ireland via Advice NI outreach offices and frontline Citizens Advice offices.

Childbereavement01

Contact Number:
028 9066 8333

Website:
www.barnardos.org.uk/childbereavementservice

Opening Times:
Monday 9.30am - 12.30pm Tuesday 9.30am – 12.30pm Friday 10am – 12.30pm

More Info:
Barnardo’s CBS advice line offers professional support and guidance to any adult concerned about a bereaved child or young person. The advice line is operated by experienced, skilled and professionally qualified staff, responding to parents, carers, social workers, teachers andGP’s amongst others. Email: catherine.meighan@barnardos.org.uk

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